Solutions
SIP trunking for contact centers
Match voice capacity to your queue, see every call in real time and keep the dialer and ACD your agents already use.
What is SIP trunking?
SIP trunking replaces traditional phone lines with voice service delivered over your internet connection. Your existing PBX connects to Resonance Telcom using SIP, the standard protocol for internet calling, and we connect your calls to the public phone network.
Instead of paying for a fixed bundle of copper lines, you pay for the number of simultaneous calls you actually need, and you can change that number from a portal in minutes.
The benefits of SIP trunking for contact centers
Scale channels with demand
Add simultaneous call capacity from the portal for a campaign or seasonal peak, and release it when volume drops.
Lower per-agent costs
Pay per channel instead of per line, so capacity tracks the calls you actually carry rather than the seats you have.
Real-time call records
Search inbound and outbound calls by number, trunk or time window, and export the data to your own reporting tools.
Local presence numbers
Order local numbers in the area codes you call most, so customers see a familiar number on their screen.
Works with your dialer and ACD
Connect any SIP-capable contact center platform, dialer or ACD without replacing the tools your agents know.
Why contact centers choose Resonance Telcom
- Capacity changes take minutes in the portal, not a carrier order and a wait.
- Call records give supervisors and analysts visibility into every call on every trunk.
- Standards-based SIP means your existing platform, dialer and ACD connect as they are.
FAQs
How fast can we add channels?
Channel changes are made in the portal and apply to your trunk without a new circuit or site visit.
Do call records include every call?
Yes. Every inbound and outbound call on your trunks appears in your call records with direction, duration and the numbers involved.
Will this work with our ACD or dialer?
If it supports SIP trunking, yes. Tell us which platform you run and we will share the settings it needs.
Ready to move your phones to SIP?
Tell us about your phone system and how many calls you handle. We will put together a plan that fits.